LIFETIME WARRANTY

I am very grateful for your purchase and support of La Vietnamita Store. I love my customers and strive with my very best effort to make my products tough as nails. With that said I recognize I am working with leather and thread and sometimes despite my best effort in sourcing the highest quality materials, things can still potentially break. I know you spent your hard earned money to support my little store and enjoy my wonderful products for years to come. As such I warrant this product against defects in material and workmanship under normal use and proper maintenance for the life of my leather handmade goods.

All items are guaranteed for life if damage occurs through the fault of the craftsmanship when used under normal conditions and for the purpose intended. I will cover all shipping costs, just send it to me for a free repair (or replacement).

This lifetime warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect or normal wear and tear.

What that means is La Vietnamita will repair or replace any part of the product found to be defective. Any item(s) approved for return by La Vietnamita must be shipped with a prepaid return label so I can get it back to you. If I can fix it, I will do that. If it's irreparable, I will replace it.

Please note that leather colours and finishes used in my products will change from time to time as will styles and branding/logos. In the event I no longer carry the product purchased from my store, I will provide a store credit of equal value of the original purchase.

And it’s also possible that I may have accidentally shipped you a wrong package, or even the wrong colours. After all, we’re only humans. I am happy to correct the mistake. Complete the form with the details and I will get you squared away.

I want you to have the peace of mind that my products will stand the test of time. However the test of time does not include using my camera straps as wrenches, or my wallets as oven mitts or frisbees, or taking your beautiful leather goods scuba diving. Also this lifetime limited warranty does not include charges connected with shipping, freight, custom fees, or duties to ship products.